When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your drain or plumbing issue.
We also collect some information automatically when you browse our website. This includes your IP address, browser type, pages you visit, and how long you stay on our site.
We use your contact details to schedule your drain cleaning service, send you appointment reminders, and follow up after the job. We also use your service address to send our technicians to the right place.
We use website usage data to improve our site and understand which services people are most interested in. We do not sell your personal information to anyone.
Our website uses cookies to remember your preferences and to help our site work properly. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.
We use third-party analytics tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as page views and traffic sources.
We may also use third-party scheduling or chat tools to help you book service or ask questions. These tools have their own privacy policies, and we encourage you to review them.
We share your information only when needed to run our business. That means sharing your service address and issue details with our technicians so they can do the job.
We may share information with trusted service providers who help us with scheduling, payment processing, or website analytics. We require them to keep your information confidential.
We may also disclose information if required by law or to protect the safety and rights of our business, our customers, or others.
We keep your personal information for as long as needed to provide services and meet our legal and business obligations. When we no longer need it, we securely delete or anonymize it.
For example, we keep service records for a reasonable period so we can handle any follow-up questions or warranty claims.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.
You have the right to ask us what personal information we hold about you and to request a copy. You can also ask us to correct or delete your information.
If you want to exercise any of these rights, contact us using the details below. We will respond within a reasonable time.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy or how we handle your information, please reach out to us.
You can call us at (864)403-1974 or visit our website. We are happy to help.